These terms describe the practices of the operator of this website in relation to personal information and data (personal data). The terms apply to all websites of the operator, applications, emails and text messages, as well as social media accounts (the platforms). By using these platforms, you agree to the terms and conditions set forth in these terms.
What information do we collect and for what?
When you register with our services or make use of a service – such as making an inquiry – we collect and store the data that you yourself disclose, such as your name, telephone number, address, e-mail address, interests, Date of arrival and departure, and more.
Sometimes information is automatically collected and analyzed without your intervention. These include getting started with services, the IP address of your computer, as well as information about your Internet access, the operating system and the browser you are using. We also collect data about your visit to the website. This includes, for example, the time of your visit to our website and the pages as well as the content and services that you have clicked on or the content and services that you have searched for. If you’re using a mobile device, we can also collect data that identifies your device, settings, and whereabouts.
What we use your personal information for
To process your enquiry and bookings and, if necessary, save your travel plans.
To show you more relevant ads and recommendations or to suppress ads and content that you may not find relevant.
To contact you in the following cases:
- For the receipt of booking confirmations or inquiry reply;
- To send alerts and notifications you have subscribed to, including to your mobile device;
- To ask you for the delivery of assessments;
- To give you updates on ratings, comments, tips on saved travel plans;
- To contact you if you contact our customer service;
- To send you information regarding our services or administrative matters;
- To send you marketing e-mails concerning our services or those of our partners, if you have consented to the sending of e-mails or have transacted with us and if this is permitted by law.
But also to improve the service we offer you on our platforms, to better understand the users of our platforms and services, to protect our property and prevent harm. If we use your information to improve our customer service and software, these are used only pseudonymously. This ensures that no conclusions can be drawn when using your data.
This website uses Google Analytics, a web analytics service provided by Google Inc. (Google) Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will in no case associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that in this case you may not be able to use all features of this website to the fullest extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Use of Whatsapp
You also have the option (with your mobile service) to contact somebody on the website via Whatsapp (a service of Facebook). If you use this function, the sender will send you a Whatsapp message with your chosen content to a recipient of your choice. Only data will be sent to WhatsApp if you actively use this function. For details on WhatsApp privacy, visit: http://www.whatsapp.com/legal/
Integration of services and contents of third parties
It may happen that content from third parties, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are included in this online offer. This always presupposes that the providers of this content (hereinafter referred to as “third party provider”) perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore required for the presentation of this content. The operator has no influence on it, if the third party providers the IP address z. B. for statistical purposes.
Unsubscribe – your decisions
Every marketing email has a possibility that allows you to unsubscribe from these notifications at any time, without incurring any costs other than the delivery charges based on the basic rates of your access provider.Customer service e-mails and administrative notifications that are part of the use of your account can only be unsubscribed by deleting your account.
If you make a booking or request, your data will be forwarded to the selected service provider (hotel, guesthouse, apartment house, etc.) to process your reservation / request. Otherwise, the operator does not make your personal data available to third parties, unless you expressly consent to a disclosure or this data is pseudonymized, so we make sure that no inferences are possible for you when using your data. The operator may be required by law or, if required by law to comply with legal obligations or to defend against legal claims against the operator, to disclose your personal information.
How we protect your information?
All data that you provide to us during a booking / request is encrypted and transmitted using the SSL (Secure Socket Layer) process. It handles all the details of security management using the public key cryptography, which encrypts all communication between your browser and our system.
What rights do you have to your data?
If you have an account on this website or have written comments or made an enquiry, you may request that we export your personal information, including any data you have provided to us. In addition, you may request the deletion of any personal information we have stored about you. This does not include the data we need to retain for administrative, legal or security-related needs.
How long do we save your data?
When you make a request, it will be stored indefinitely, including metadata.
Cookies are small files that make it easier for you to use our online offer and make it even faster and easier to use our offer. They are stored on your computer’s hard drive by your browser, but they do not contain any personal information, so your privacy is always protected. However, cookies provide you with convenience features by automatically displaying frequently used data when you visit the site repeatedly. Most browsers accept cookies automatically. However, you can change your browser settings to prevent this. In this case, however, you may not be able to perceive some functions as comfortable or not so comfortable.